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Major Service Disruption

October 20, 2025 at 03:14 AM EDT Resolved after 2h 19m

Updates

Resolved

Services from our cloud provider are being restored, and our systems are now accessible. We are actively monitoring to ensure system stability and to confirm that the issue is fully resolved. We sincerely apologize for the disruption this incident may have caused.

October 20, 2025 at 05:34 AM EDT
Monitoring

The issue with our cloud service provider is still ongoing. Our team is closely monitoring their resolution efforts and is actively evaluating all possible mitigation options on our end. We will share the next update in 30 minutes.

October 20, 2025 at 05:05 AM EDT
Monitoring

The issue with our cloud service provider is still ongoing. Our team is closely monitoring their resolution efforts and is actively evaluating all possible mitigation options on our end. We will share the next update in 30 minutes.

October 20, 2025 at 04:39 AM EDT
Identified

The issue with our cloud service provider is still ongoing. Our team is closely monitoring their resolution efforts and is actively evaluating all possible mitigation options on our end. We will share the next update in 30 minutes.

October 20, 2025 at 04:07 AM EDT
Identified

We have identified that the root cause of the service disruption stems from an issue with our primary cloud infrastructure provider. This is a widespread issue impacting many services. Our team is actively monitoring the provider's resolution efforts and exploring all possible mitigation steps on our end. We will provide another update in 30 minutes.

October 20, 2025 at 03:35 AM EDT
Investigating

We are currently investigating a major service disruption. Our teams are actively working to identify the cause. We understand the critical nature of this issue and will provide another update in 30 minutes or sooner if we have one.

October 20, 2025 at 03:14 AM EDT